01 / ABOUT
Experience that still starts with your property
Our history since 1999 and more than 15,000 doors supplied, successfully installed and certified give customers an established business to speak to. Experience is useful when it helps clarify a project, but it should never replace the information needed for the specific door. We ask about the location, intended work and existing documents so that the discussion has a sound starting point.
If you have been told that a door needs attention, you do not need to arrive with a complete technical solution. Explain the finding and make the report available. We can discuss whether the next step concerns inspection, maintenance or a proposed replacement. The aim is to understand the task before moving to a price or product choice.
02 / ABOUT
What to look for when comparing providers
Compare the service being offered, the evidence supporting it and the proposed records, as well as the price. A quotation for a door leaf alone cannot be compared directly with a complete supply and installation scope. Likewise, a visual assessment and an agreed remedial works package are different services. Ask providers to explain the boundaries in terms you can understand.
Our qualified inspectors and installers support a combined service offering, with free quotations. We present approval information separately from memberships so that customers can see the distinction. Ask which approval covers the work you are considering and what documentation you should expect. A collection of badges is most useful when the purpose of each one is clear.
03 / ABOUT
Approval and membership mean different things
TEK Fire Doors is a trading name of Tek Interiors Ltd. Our published approval information distinguishes LPS 1271 installation from LPS 1197 inspection, maintenance and repair under term contracts for hinged and pivoted timber fire doorsets. Ask which scheme and documentation apply to the particular work being proposed. The scope of an approval matters as much as the presence of a logo.
FPA membership is presented as membership, separately from third-party certification of work. Other badges also have their own purposes and should not be treated as proof of the fire performance of an individual door. Keep the evidence for the actual product and installation with the property. We can discuss the relevant documentation when reviewing your proposed service.
04 / ABOUT
Think about the complete doorset
The visible door leaf is only part of the arrangement. The frame, glazing, seals, hardware and installation details all need to be considered together. A component that fits physically is not automatically an appropriate substitute. Similarly, a visually matching replacement may have different supporting requirements. Product decisions should reflect the intended location and the information available for the system.
Existing openings need particular care where some components are proposed for retention. A frame should not be assumed suitable simply because it appears undamaged in a photograph. Share what is known about the existing door and the surrounding construction. Resolving uncertainty before ordering helps avoid a proposal based only on dimensions, appearance or a generic product description.
05 / ABOUT
Plan access around the people using the building
Occupied properties need practical coordination. Explain how the team will enter, where materials can be brought in and whether reception, a concierge or an occupier needs to be present. Tell us about stairs, lifts and any restrictions on loading or working hours. These details are particularly useful when several openings are spread over different floors or when individual appointments are needed.
A proposed programme depends on the agreed work, access and, for installation, the specification and availability of products. Share your preferred timeframe and any fixed project milestones, but do not treat a date as confirmed before arrangements are agreed. If access changes, communicate that early. The work records should distinguish what was completed from any door that could not be accessed.
06 / ABOUT
Keep the information with the property
Good records make the next inspection or maintenance enquiry easier to organise. Keep the agreed specification, door identification, relevant installation documents and subsequent findings together. A door reference should be understandable to someone who did not attend the original visit. For a larger building, linking references to a plan can help new staff locate the correct opening.
Documentation should describe its actual scope. An installation certificate is not a blanket statement that every part of a building complies with all fire-safety requirements. Likewise, a maintenance record should not imply that inaccessible doors were checked. If there are limitations, outstanding actions or work outside the agreed service, those points should remain clear when information is passed to the next responsible person.
07 / ABOUT
Request a free quotation
Contact us with the details of your property and a short explanation of the outcome you need. If you are comparing quotations, make sure each relates to the same openings, product requirements and work. Ask what is included, what depends on further assessment and what documentation is expected. A total price is easier to understand when the underlying scope is clear.
Our services are fire door inspection, fire door supply and installation, and fire door maintenance. We do not provide a supply-only service. If you are unsure which service applies, choose Other / Need Advice when enquiring or call the team. Explain the situation in your own words and we can help clarify what information is needed next.
PRACTICAL ANSWERS
Your questions answered
How do I get a quotation?
Contact us with your postcode, door count and a description of the work. Include any specification or inspection findings you already hold, and tell us your preferred timeframe.
Can I ask for advice before choosing a service?
Yes. Explain the issue or planned project and we can discuss whether inspection, supply and installation, or maintenance is the appropriate starting point.