01 / ADVICE
Notice changes and report them clearly
Looking after a fire door starts with recognising when its condition or operation has changed. A door may begin sticking, hardware may become loose or a seal may show visible damage. These observations are useful, but they do not establish the full cause or justify a particular repair. Record what you see and report it through the arrangements for the building.
Avoid a quick alteration merely to make the door easier to use. Trimming, substituting hardware or changing a closer without considering the supported arrangement can introduce new problems. If the concern needs attention, seek appropriate assessment. This page explains how to prepare information; it is not a set of repair instructions or a substitute for a competent inspection.
02 / ADVICE
Keep a clear record of the concern
For a managed property, include the door reference, its location and the date the issue was reported. Describe what happens, such as whether the door catches or fails to close, without guessing at a technical cause. A picture may help show visible damage. Keep the original report available if a later enquiry asks for maintenance or replacement.
If work cannot be completed because access is unavailable or information is missing, keep that limitation in the record. Do not close out an item merely because a visit took place. The person coordinating the work should understand what was actually done and what remains unresolved. This is particularly useful when staff or managing agents change.
03 / ADVICE
Consider the door throughout its working life
A door needs appropriate attention after installation. Daily use, accidental damage and later alterations can affect its operation. Report a change such as sticking, unreliable closing, loose hardware or damaged seals through the building’s agreed process. Avoid changing parts or adjusting the door merely to hide a symptom. The cause and the requirements of the existing arrangement need consideration.
New floor finishes, access-control changes or replacement ironmongery can also affect an opening. Keep supporting information available for anyone proposing alterations. If you are uncertain about the condition of existing doors, discuss inspection first. If defects have already been identified, provide the findings with a maintenance enquiry so that the proposed response can be considered in context.
04 / ADVICE
Keep the information with the property
Good records make the next inspection or maintenance enquiry easier to organise. Keep the agreed specification, door identification, relevant installation documents and subsequent findings together. A door reference should be understandable to someone who did not attend the original visit. For a larger building, linking references to a plan can help new staff locate the correct opening.
Documentation should describe its actual scope. An installation certificate is not a blanket statement that every part of a building complies with all fire-safety requirements. Likewise, a maintenance record should not imply that inaccessible doors were checked. If there are limitations, outstanding actions or work outside the agreed service, those points should remain clear when information is passed to the next responsible person.
05 / ADVICE
Agree the scope before work starts
A clear quotation should identify the openings and the service being requested. Establish whether the task is inspection, combined supply and installation, or maintenance of existing doors. These activities have different purposes and should not be treated as interchangeable. If an assessment identifies additional information or a revised proposal, that needs to be discussed before assuming that the original scope remains appropriate.
For a managed building, identify the person who can authorise the work and receive the documentation. Occupiers, property owners and managing agents may each have a role in arranging access or approving changes. Provide any building-wide specification at the outset so that the proposal is considered against the actual requirements. A convenient date or preferred finish should not replace this preparation.
06 / ADVICE
A useful starting point for your enquiry
Tell us the property postcode, the number of doors involved and what prompted your enquiry. A report, refurbishment specification or description of a visible problem helps establish the starting point. If the work involves several openings, use clear door references and explain which floor or part of the building each one serves. Consistent identification helps keep the discussion connected to the right doors.
Photographs can show the opening and a visible concern, but they cannot verify the complete installation or prove a fire-resistance rating. Where available, retain existing installation records, manufacturer information and previous inspection findings. You do not need to diagnose a defect or choose a product before contacting us. Explain what you know, highlight what is uncertain and we can discuss the next appropriate step.
07 / ADVICE
Approval and membership mean different things
TEK Fire Doors is a trading name of Tek Interiors Ltd. Our published approval information distinguishes LPS 1271 installation from LPS 1197 inspection, maintenance and repair under term contracts for hinged and pivoted timber fire doorsets. Ask which scheme and documentation apply to the particular work being proposed. The scope of an approval matters as much as the presence of a logo.
FPA membership is presented as membership, separately from third-party certification of work. Other badges also have their own purposes and should not be treated as proof of the fire performance of an individual door. Keep the evidence for the actual product and installation with the property. We can discuss the relevant documentation when reviewing your proposed service.
08 / ADVICE
Request a free quotation
Contact us with the details of your property and a short explanation of the outcome you need. If you are comparing quotations, make sure each relates to the same openings, product requirements and work. Ask what is included, what depends on further assessment and what documentation is expected. A total price is easier to understand when the underlying scope is clear.
Our services are fire door inspection, fire door supply and installation, and fire door maintenance. We do not provide a supply-only service. If you are unsure which service applies, choose Other / Need Advice when enquiring or call the team. Explain the situation in your own words and we can help clarify what information is needed next.
PRACTICAL ANSWERS
Your questions answered
How do I get a quotation?
Contact us with your postcode, door count and a description of the work. Include any specification or inspection findings you already hold, and tell us your preferred timeframe.
Can I ask for advice before choosing a service?
Yes. Explain the issue or planned project and we can discuss whether inspection, supply and installation, or maintenance is the appropriate starting point.