01 / LOCAL MAINTENANCE & CARE
Record symptoms during ordinary use
Tell us whether the concern occurs consistently or only during busy periods, and whether doors are being held open by occupants. Share the operational context without changing the hardware yourself. Repairing a physical defect and addressing unsuitable day-to-day use may both require attention from the building manager.
02 / LOCAL MAINTENANCE & CARE
Context for the Dalston maintenance visit
Explain how the affected door is used during the day and whether other occupiers depend on the same entrance. Name the person who approves the work and the person who can provide access. A tenant’s workspace and a common route may require different appointment arrangements.
03 / LOCAL MAINTENANCE & CARE
A record of the actual work
Ask for the work at your Dalston property to be identified against the original door references. The record should distinguish completed maintenance, items requiring further information and openings not accessed. Where our LPS 1197 scope applies, this concerns inspection, maintenance and repair of hinged and pivoted timber fire doorsets under term contracts; it is not a blanket certification of the building.