01 / LOCAL MAINTENANCE & CARE
Describe an urgent concern without attempting a repair
Tell us what has changed, where the door is and whether it closes and latches normally. Notify the person responsible for the building about an immediate concern. Do not wedge a door open or remove a closer to restore convenience; an enquiry does not itself resolve the building’s safety arrangements.
02 / LOCAL MAINTENANCE & CARE
Context for the Bow maintenance visit
TEK Fire Doors lists Hillstone Court, Empson Street, Bow as its contact address. Your enquiry should still identify the property where work is required. Include the opening location and service needed. A nearby address does not establish the door specification, access permission or availability for a particular date.
03 / LOCAL MAINTENANCE & CARE
A record of the actual work
Ask for the work at your Bow property to be identified against the original door references. The record should distinguish completed maintenance, items requiring further information and openings not accessed. Where our LPS 1197 scope applies, this concerns inspection, maintenance and repair of hinged and pivoted timber fire doorsets under term contracts; it is not a blanket certification of the building.